Shipping policy
Free standard shipping
Free shipping on all orders. No customs fees.
Delivery times
Estimated arrival times below include 1-2 business days for order processing.
| Destination | Total delivery time |
|---|---|
| United States (USPS) | 5–8 business days |
| United Kingdom (Royal Mail) | 5–8 business days |
| Europe | 5–10 business days |
| Rest of the world | 5–14 business days |
Delivery times for all destinations
| Destination | Total delivery time |
|---|---|
| United States | 5-8 business days |
| United Kingdom | 5-8 business days |
| Australia | 5-8 business days |
| EuropeGermany, Switzerland, France, Italy, Spain, Austria, Belgium, Czechia, Denmark, Finland, Hungary, Ireland, Netherlands, Norway, Poland, Portugal, Sweden. | 5-8 business days |
| Other European destinationsBulgaria, Croatia, Cyprus, Estonia, Greece, Latvia, Lithuania, Luxembourg, Malta, Moldova, Romania, Serbia, Slovakia, Slovenia. | 6-10 business days |
| Canada | 5-8 business days |
| New Zealand | 5-8 business days |
| Japan, Singapore | 5-8 business days |
| Other Asia & Middle East destinationsHong Kong SAR China, South Korea, Saudi Arabia (KSA), United Arab Emirates. | 6-14 business days |
| Other available destinations | 6-14 business days |
View all shipping destinations
Shipping availability for your order is confirmed at checkout.
- 🇦🇺 Australia
- 🇦🇹 Austria
- 🇧🇭 Bahrain
- 🇧🇪 Belgium
- 🇧🇷 Brazil
- 🇧🇬 Bulgaria
- 🇨🇦 Canada
- 🇨🇱 Chile
- 🇨🇳 China
- 🇨🇴 Colombia
- 🇭🇷 Croatia
- 🇨🇾 Cyprus
- 🇨🇿 Czechia
- 🇩🇰 Denmark
- 🇪🇪 Estonia
- 🇫🇮 Finland
- 🇫🇷 France
- 🇬🇪 Georgia
- 🇩🇪 Germany
- 🇬🇷 Greece
- 🇭🇰 Hong Kong
- 🇭🇺 Hungary
- 🇮🇳 India
- 🇮🇩 Indonesia
- 🇮🇪 Ireland
- 🇮🇱 Israel
- 🇮🇹 Italy
- 🇯🇵 Japan
- 🇯🇴 Jordan
- 🇰🇿 Kazakhstan
- 🇰🇼 Kuwait
- 🇱🇻 Latvia
- 🇱🇧 Lebanon
- 🇱🇹 Lithuania
- 🇱🇺 Luxembourg
- 🇲🇾 Malaysia
- 🇲🇹 Malta
- 🇲🇽 Mexico
- 🇲🇩 Moldova
- 🇳🇱 Netherlands
- 🇳🇿 New Zealand
- 🇳🇬 Nigeria
- 🇳🇴 Norway
- 🇵🇰 Pakistan
- 🇵🇪 Peru
- 🇵🇭 Philippines
- 🇵🇱 Poland
- 🇵🇹 Portugal
- 🇶🇦 Qatar
- 🇷🇴 Romania
- 🇷🇺 Russia
- 🇸🇦 Saudi Arabia
- 🇷🇸 Serbia
- 🇸🇬 Singapore
- 🇸🇰 Slovakia
- 🇸🇮 Slovenia
- 🇿🇦 South Africa
- 🇰🇷 South Korea
- 🇪🇸 Spain
- 🇸🇪 Sweden
- 🇨🇭 Switzerland
- 🇹🇼 Taiwan
- 🇹🇭 Thailand
- 🇹🇷 Türkiye
- 🇺🇦 Ukraine
- 🇦🇪 United Arab Emirates
- 🇬🇧 United Kingdom
- 🇺🇸 United States
- 🇻🇳 Vietnam
Transit time after dispatch: 4-6 business days (destinations with a total delivery estimate of 5–8 business days); 5-8 business days (Other European destinations); 5-12 business days (Other available destinations).
Business days follow the destination-specific schedules below, excluding applicable public holidays. Estimates may be affected by customs checks, local holidays, weather, or carrier disruption. A delivery date expressly agreed for your order takes priority over these general estimates.
Order processing: Monday–Friday; Monday–Saturday (Czechia, Hungary, Italy, Japan, Singapore, Spain).
Carrier transit: Monday–Friday; Monday–Saturday (Czechia, Hungary, Ireland, Italy, Japan, New Zealand, Singapore, Spain, United Kingdom).
Pre-order dispatch dates are shown with the relevant product or at checkout. See our Cancellations and pre-orders policy for details.
Shipping costs and duties
Standard shipping: free.
SOERA covers any import duties or import fees charged on your order. If a carrier or customs authority asks you to pay an additional import charge, contact us with the notice so we can arrange payment or reimbursement.
Tracking your order
We will send tracking details when they are available. A tracking number or a status such as "label created" means shipment information has been generated; it does not by itself confirm carrier collection. Carrier scans confirm progress, and tracking updates may take time to appear.
If your parcel is outside the estimated delivery window or the tracking shows a problem, email support@soera-store.com with your order number. We will review the shipment and explain the next steps.
Order cutoff
The daily order cutoff is 12:00 noon in the Europe/Berlin time zone (CET in winter and CEST in summer). Orders placed after the cutoff or on a non-processing day begin processing on the next processing day for the destination.
Changing or cancelling an order
Check your delivery details before ordering. If you need an address change or cancellation, contact us immediately. We can make changes only while the order has not yet been picked, packed, or handed to the carrier, and we cannot guarantee that a request will reach the warehouse in time. We will confirm whether the change was possible.
If dispatch cannot be stopped, applicable withdrawal and return rights remain available. See our Cancellations and pre-orders policy and Returns and refunds policy.
Delivery problems
If tracking reports a failed delivery, a return to sender, or delivery that you have not received, contact us promptly. We will review the address and delivery information and investigate with the fulfilment partner or carrier.
If goods are confirmed lost or cannot be delivered because of a carrier or fulfilment problem, we will arrange a replacement at no additional charge or a refund, as appropriate to your choice and the rights that apply. You do not have to resolve a carrier claim yourself before seeking help from SOERA.
Where delivery fails because an address supplied at checkout was incorrect or a parcel was not collected, we will explain the available options and any reasonable additional shipping cost before you agree to a new shipment. This does not limit rights that apply to the circumstances.
Damaged or incorrect items
If an item arrives damaged, defective, or different from what you ordered, contact us with your order number and a description. We will help resolve it under our Returns and refunds policy. SOERA covers the reasonable return costs required to remedy goods supplied incorrectly or in a defective condition.
Nothing in this policy limits your mandatory consumer rights under the laws that apply to your purchase.
For shipping questions, email support@soera-store.com.
Last updated: 10 October 2026
