Contact information
For help with an order, delivery, cancellation, or return, contact our customer support team. If your question relates to an order, include the order number if you have it.
SOERA is operated by Reverie Brands PTE. LTD., company number 202503080W.
Registered business address: 2 Venture Drive, #19-21, Vision Exchange, Singapore 608526.
Email: support@soera-store.com
Phone: +1 786-686-0503
Contact form: Contact SOERA
Customer support hours
Monday to Saturday, 9:00 a.m. to 6:00 p.m., New York time (Eastern Time: EST in winter and EDT in summer). You can email us outside these hours.
Returns
Our registered business address is not a return facility. Returns are sent to our facility in Ningbo, China. Please read our Returns and refunds policy for the return address, deadlines, and postage costs before sending a parcel.
Privacy enquiries
For a privacy question or a request relating to your personal information, email support@soera-store.com and mention "Privacy request" in the subject line. See our Privacy policy for more information.
