Withdraw from your contract

Use this form to tell us that you wish to withdraw from your purchase. You do not need an account or a reason.

You can also send your withdrawal notice by email to support@soera-store.com.

We will send your notice and submission time to this address.
Use the order number from your confirmation email. If you cannot find it, describe the purchase so we can identify it.
Leave blank to withdraw from the entire order, or list the items concerned.

We use these details to record your notice and arrange the next steps. See our Privacy policy.

What happens next?

Our support team will follow up with return and refund instructions. Please wait for the correct return address before posting goods. This receipt does not mean that dispatch has stopped or a refund has been issued.

Where a statutory withdrawal right applies, the period is generally 14 days from delivery. Our voluntary 30-day return offer and the applicable conditions are explained in our Returns and refunds policy.